Terms & Conditions

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Terms & Condition

Welcome to SpaGreen Creative. These Terms & Conditions (“Terms”) govern your access to and use of our website, software products, applications, and related services (collectively referred to as the “Services”).

By using our Services, you agree to comply with these Terms. If you disagree, please do not use our website or products.

These Terms are intended to protect both you (the “User”) and SpaGreen Creative by setting clear expectations regarding our services, your rights, and responsibilities.

1. Introduction

SpaGreen Creative is a global software and technology solutions provider offering products such as custom software development, SaaS solutions, mobile app development, ERP systems, eCommerce software, and related IT consultancy and support.

By accessing or using our Services, you confirm that you are of legal age and authorised to enter into this agreement.

2. Use of Services

  • You agree to use our Services only for lawful purposes and in accordance with these Terms.
  • You must not use our website or software in any way that may harm, disable, overburden, or impair our systems.
  • You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
  • Any unauthorised use or distribution of our software or content may result in account termination or legal action.

3. Intellectual Property Rights

All materials, products, code, content, and designs available through SpaGreen Creative are the intellectual property of SpaGreen Creative and its licensors.

  • You may not copy, modify, resell, or distribute our materials without written consent.
  • Our trademarks, logos, and brand names may not be used in connection with any product or service without authorisation.
  • You retain ownership of your own data and content, but permit us to process it as required to provide the Services.

4. Product Licensing and Usage

When purchasing software or digital products from SpaGreen Creative, you are granted a non-exclusive, non-transferable license to use the product under the terms specified at the time of purchase.

  • Licenses are limited to one domain or project unless otherwise stated.
  • Redistribution, resale, or modification for resale purposes is strictly prohibited.
  • We reserve the right to suspend or revoke access if license misuse is detected.

5. Payment and Refunds

  • All payments for Services and software are processed securely via authorised gateways.
  • Prices may vary based on features, customisation, and subscription plans.
  • Refunds are available under specific conditions (e.g., technical issues that cannot be resolved) as outlined in our Refund Policy.
  • Subscription renewals are billed automatically unless cancelled before the next billing date.

6. Updates & Support

  • We provide lifetime free updates for selected software and regular improvements for SaaS products.
  • Technical support is available via our support portal, email, or ticket system.
  • Customisation requests may involve additional costs depending on scope and complexity.

7. Limitation of Liability

SpaGreen Creative strives to ensure the highest quality and performance of our software. However:

  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for losses resulting from misuse, unauthorised modifications, or third-party integrations.
  • Our total liability shall not exceed the total amount you paid for the Services.

8. Third-Party Integrations

Some of our software products may include integrations with third-party APIs or services (e.g., payment gateways, social media tools).

We are not responsible for the performance, data handling, or policies of third-party providers.

You are encouraged to review their Terms of Service and Privacy Policies before using any integrations.

9. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

By agreeing to these Terms, you also consent to our data practices described in the Privacy Policy.

10. Termination of Service

We reserve the right to suspend or terminate access to our Services if you:

  • Violate these Terms
  • Misuse our software or intellectual property
  • Engage in illegal or harmful activities

Upon termination, all rights granted under these Terms will cease immediately.

11. Changes to These Terms

SpaGreen Creative may update or modify these Terms periodically to reflect changes in our operations or applicable laws.

Updated Terms will be posted on this page, and the “Effective Date” will be revised accordingly. Continued use of our Services after updates means you accept the revised Terms.

12. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: