Refund Policy

Refund Policy

Last Updated: 01-04-2025

At our company, we provide custom software development and digital services. Due to the nature of digital work and development resources, refunds are subject to strict conditions.

By placing an order, the client agrees to the following refund policy.

1. No Refund After Script Deployment

Once the developed software, script, or system is deployed to the client's server, hosting environment, or production infrastructure, the project will be considered delivered.

After deployment:

• No refund requests will be accepted
• The project will be treated as completed delivery
• Only support or bug fixing (if included in agreement) may be provided

Definition of delivery: Delivery includes, but is not limited to: deployment to the client's server or hosting, handover of code or access credentials, and completion of any agreed phase or milestone.

2. No Refund After 30 Days of Order Confirmation

Refund requests will not be accepted after 30 days from the order confirmation date.

This applies regardless of the project status because:

• Development resources are allocated
• Project planning and architecture work begin immediately

3. No Refund After Phase Completion

For projects delivered in phases, no refund is due for any phase that has been completed or deployed. Refunds are not available for remaining phases once any phase has been completed.

Projects are typically divided into multiple development phases such as:

• Planning / Requirement Analysis
• UI/UX Design
• Development / Customization
• Testing
• Server Setup & Deployment
• App Store Submission / App Publishing

If any phase has been completed, refunds will not be issued for that phase.

If the client decides to stop the project after a completed phase:

• Payment for the completed phase is non-refundable
• The company will not be obligated to continue the next phase

4. Refund Eligibility (Before Work Starts Only)

A refund may only be considered if:

• Work has not yet started, and
• The request is made within 7 days of payment

Administrative and transaction fees may be deducted.

5. Non-Refundable Items

The following items are strictly non-refundable:

• Custom software development work
• UI/UX design work
• Consultation or planning services
• Third-party licenses, APIs, domains, or hosting purchased for the project
• Completed project milestones

6. Project Cancellation by Client

If the client cancels the project:

• All completed work must be paid in full
• Any advance payment already used for development resources will not be refunded

7. Dispute Resolution

If any dispute occurs regarding refunds:

• Both parties agree to attempt resolution through discussion
• Decisions will be based on the signed proposal or service agreement

8. Chargebacks and Card Disputes

Disputing a charge with your card issuer (e.g. Visa, Mastercard) or bank—also known as a chargeback—for work that has been delivered and accepted is contrary to this policy. We will contest such disputes with full evidence of delivery, phase completion, and your agreement to this refund policy.

9. Policy Acceptance

By confirming an order, making a payment, or signing a proposal, the client confirms that they have read, understood, and agreed to this refund policy.

Related policies:Privacy Policy, Terms & Conditions.